Sherluck Casino Terms of Use

These Terms and Conditions explain the rules that apply to your use of Sherluck. They set out the relationship between you and us, and describe the key obligations that apply when you open and use an account, make payments, claim promotions and interact with our services. We ask that you read these terms carefully; by registering or using our site you agree to be bound by them and any other documents referred to herein.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must not share your account with other people or allow anyone else to use your access. We may suspend or close accounts where we suspect unauthorised activity, misuse, multiple accounts or any breach of these terms. You must notify us immediately if you suspect your account has been compromised.

Verification checks

We may require verification of your identity, age and payment methods before you can deposit, play or withdraw. Verification may include requests for identity documents, proof of address or confirmation of source of funds. You agree to provide the requested information within a reasonable time. Failure to provide verification may result in restrictions on your account or the return of funds.

Eligibility requirements

Use of Sherluck is limited to individuals who meet the eligibility criteria set out by applicable law. You confirm that you are of legal age to gamble in your jurisdiction and that you are not located in a jurisdiction where access is restricted. We may block access from certain locations and will refuse registration where required by law. Only one account is permitted per person unless otherwise agreed by us.

Acceptable platform use

You must not use our services for fraudulent or unlawful purposes, to attempt to manipulate game outcomes, or to exploit errors and technical faults. Use of bots, scripts, VPNs or other tools to conceal activity or circumvent restrictions is prohibited. We reserve the right to investigate suspicious behaviour and to suspend or close accounts where breaches are confirmed.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. General rules include eligibility checks, maximum bet restrictions while a bonus is active and limits on withdrawal of bonus-related funds. Where terms for a promotion differ from these terms, the promotion terms will apply. If a promotion is found to have been claimed or used abusively we may void the bonus and any associated winnings.

Deposits and withdrawals

Deposit and withdrawal methods, limits and processing times may vary. Withdrawals are subject to verification checks and any applicable limits on amounts. We aim to process valid withdrawal requests promptly but may delay payment where required for security, compliance or to investigate suspected breaches. Where possible, withdrawals will be returned to the original payment method; alternative arrangements may be used at our discretion.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will acknowledge and investigate complaints and aim to resolve issues fairly. If you remain dissatisfied you may have the right to escalate the matter to an external dispute resolution body where applicable. We will publish details of any applicable escalation routes on request.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services, legal requirements or operational needs. Where changes are material we will provide notice to registered customers. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not agree with amended terms you should close your account and stop using the service.