Contact Us
If you need help with account-related issues, technical concerns or general feedback, Sherluck support team is ready to assist. Contact us for questions about deposits, withdrawals, verification or responsible-gambling tools and our advisors will guide you through next steps. For queries about promotions or account limits, our team can advise on available tools and the best course of action to resolve your enquiry promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email and live chat, for account and technical help) |
| General Enquiries | [email protected] (billing, corporate enquiries and documents) |
| Affiliate Enquiries | [email protected] (partnerships and commission questions) |
| Phone | +44 20 7946 0823 (Mon-Fri 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-18:00 (UK hours) |
Contact Us by Email
For account-related queries, documents, or detailed requests, email is the preferred contact method for Sherluck. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing full information helps us assess your case quickly and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are often handled the same day; more complex issues - for example identity checks, payment investigations or regulatory matters - can take longer depending on their nature. If you need an update, contact [email protected] and we'll advise on expected timelines.
Feedback
We value your feedback at Sherluck. Please share any suggestions, ideas or issues about the site, games or payments. We review every message carefully and act on common themes to improve the service and user experience. Your input helps shape future updates, so don’t hesitate to tell us what works well and what could be better.